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Portal Users

Give end‑users (employees, clients) accounts on your support portal so they can raise and track their own tickets.

Add a portal user​

  1. Go to Support → Portal Users → Add Portal User.
  2. Fill in Name (e.g. John Doe), Email, Company (e.g. Acme Corp), and a password (min 8 characters — or leave blank to skip/invite).
  3. Save — they can now sign in to the portal to open tickets and read the Knowledge Base.

For larger orgs, let users sign in with your identity provider instead — see SSO Config.

tip

Portal users are separate from your DashX admin users — these accounts only see the support portal, not the console.