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Canned Replies

Reusable response templates for the answers you send over and over — consistent wording, one click.

Create a template​

  1. Go to Support → Canned Replies → New.
  2. Set:
    • Title — how you'll find it.
    • Content — the reply text.
    • Category (e.g. general) and an optional shortcut for fast insertion.
    • Shared — make it available to the whole team (on by default).
  3. Save.

Use one in a ticket​

While replying to a ticket, open the canned‑reply picker, search by title/shortcut, and insert the template — then tweak as needed before sending.

tip

Keep templates short and neutral, and personalize the opening line per ticket — canned shouldn't read as canned.